Let’s face it, they can’t get it right everytime. Even if they are idiots. There’s nothing more annoying that scouring for that special deal on overstock.com, paying for it, and waiting 5 days via their $2.95 shipping, only to get the completely wrong item.
The Deal Messiah found himself quite perturbed with such nonsense. And promptly reflected on the situation, in order to create the appropriate response.
I naturally paid with Paypal.com, as they’re the only company to offer you any chance of leverage in getting your money back. Ebay is a total joke when it comes to customer service or getting any sort of refund, but that is another topic. Lest I digress into a tirade against that joke of a site, I forge ahead.
Paypal has a retarded rule (they won’t issue a refund if an item you receive is incorrect) so they immediately ruled against me. Thanks for screwing your customer, guys. Much appreciated.
Thus, I decided to deal with some $.50 an hour customer service rep from Overstock, via the live chat feature. After slowly harassing me for all kinds of information, he apologized, and the hustle began.
I basically went straight to the point and asked him what he could do for me. He said he could credit me $5. Unacceptable, on a $14 purchase. I countered with $10, and he said no. I then asked him if they were going to pay for my return shipping, and explained how that would probably cost $8. He offered me $7, and I said no.
Longer story short, I got my $10 credit, and got to keep the wrong item (which I will still use btw) for only $4. It’s all about the O.
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