AT&T: Turn 2 Dropped Calls Into A $39.99 Credit

The Deal Messiah has absolutely ZERO tolerance for dropped calls, particularly on freeways and in areas that just shouldn't have dropped calls. It is unacceptable, particularly considering what most of us pay for monthly service for our beloved cellys.

I was driving to the airport to pick up Grandma Messiah recently, and decided to make a few calls on the way (as safety is always foremost in my mind). Within 5 minutes, I had one conversation, and a voice mail interrupted by dropped calls. Nonsense that I simply won't stand for.

I immediately called AT&T customer service, and pressed 0 until I got one of their $1.50 an hour reps on the horn. It should be noted that these people are, deservedly, treated like second class citizens for hours a day, and if you play nice with them, you'd be surprised how far you can push it.



I buttered up Sonya, the AT&T customer service rep, like a 15 pound turkey on Thanksgiving Day. She was loving my spiel, or my "game" as some would put it. She actually did check in on my dropped calls, and sure enough, a local tower had gone down. Once she told me that a tower was down, I pulled my classic one liner:

So, what you can you guys do for me, as a valued customer?

Sonya replied that she could go ahead and give me a $39.99 credit, which was equal to the base rate of my phone plan for the entire month. I was quite pleased with this result, and felt the 12 minutes I spent on the call was worth my time. It was also amusing to slang game at my little AT&T butterball.