The Deal Messiah is not to be trifled with, especially when it comes to his cell phone coverage. AT&T, despite being very convincing in their fancy commercials, has failed to deliver for the second month in a row. Of all the places in the grand old USA, midtown NYC simply shouldn't make the list of places where your celly drops calls. This kind of thing brings out the "D Game" in the Deal Messiah.
I'm up in NYC for an extended celebratory weekend with the crew. Extended meaning my fun bus connection through Baltimore got canceled due to snow (surprise surprise) and I'm here for another night. I dropped multiple calls during the day yesterday, and I sensed an opportunity via AT&T. They're developing a strong track record of incompetence, and mid town NYC is a place where one would expect decent coverage. I called *611 and quickly got down to brass tax with $2.00/hr call center employee Latoya. Here are the results:
Latoya was the ideal person to get on the line, and ask the age old question, what can you guys do for me, as a valuable customer? Conveniently, through the course of our 10 minute phone call, AT&T dropped the call 3 times. Latoya was competent enough to call me back each time, run a search on my address on the West Side to determine a tower was experiencing a power issue, and also to credit me $50 for my "frustration". Quick tip, don't let them transfer you to technical support, there is ultimately nothing those chumps can do but waste your time, and they're not on the account side of things, so they can't credit your account.
Between the $40 credit I received from AT&T last month, and this month's $50 credit, I have a negative balance and AT&T effectively owes me money, which is nice for a change. And as they have "come calling" in the past for my payment, I will repay them in kind.
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