I do not trust ATT or companies of their ilk. Their devil incarnate feature is known as the “auto-pay” service. This is most certainly designed to slide outrageous charges past the drooping eyes of sluggish customers. Instead, I opt to kill as many trees as possible, and therefore receive paper statements from “any and all” companies of said genre.
Today, it has paid off. I opened my ATT Wireless statement, in its pretty innocent little orange envelope, and there it was. A $31.35 usage charge, for text messaging overages, of all things. As ATT literally only has three plans to choose from, and I communicate with the majority of my disciples over text, I opt for the $15, 1500 minute plan. Apparently, during college football bowl season and the holidays (yawn), this was not enough, and I went way over 2,000 texts to the tune of $.05 a message. It’s embarassing enough to admit that I have the texting habits of a teenage girl, but even worse to take it on the chin and actually pay for it.
(Update) I’m off the phone with Mary-Kate, as getting this handled was so simple and easy that the duration of the call was 6 minutes, 22 seconds. Including hold time. I simple pressed zero to get right through to Mary-Kate, told her I had overages, and asked what they could do for me. She apologized for the overages, and then offered to upgrade me to the “unlimited plan” for only $5 more per month, as she could retroactively assign the unlimited texts to last months statement. I accepted, and she credited back $26.35 to my account, and I now have unlimited texts.
However, I don’t really need them, now that the football season is over. But if the Lane Kiffin, Pete Carroll, Urban Meyer coaching circus continues in such dramatic fashion, it might warrant such an excessive texting package.
Regardless, ATT customers are free to change packages as they wish, so I will probably just wait until the end of my billing cycle, and switch back to the $15/month plan that I originally had. Whats up.
Posts
No comments:
Post a Comment