I walked into Jos A Bank and immediately asked for the manager so that I could make a return. The manager came out, and took a look at the three used shirts I'd placed unceremoniously on the counter.
He asked "Have you worn these?" I replied, "Of course."
He then proceeded to have an attitude with me. I suspect it had something to do with my fancy hat, and he was probably having a bad night. No offense, but every night would be a bad night working for Jos A Bank in some marginal strip center where I live.
He continued to question my return, and after I pressed him a bit, he went to call his manager for approval. The manager must've been off duty, I've dealt with the guy before, and he's let me return some pretty outrageous stuff there without an issue.
Asst Manager huffypants returned with his feathers quite ruffled and told me that I could not make the return. I proceeded to get pretty pissed off, and told him that the reason I shop with Jos, is for a level of customer service that I was clearly not getting tonight.
He said that he could not in good conscience take the returns back, and I told him that I knew his manager and he would allow it. He said in a big big puff, "You're dealing with me tonight, I"M IN CHARGE." This really set me the wrong way, and I blew him up.
I ended up leaving in a big huff with my three shirts, and promptly drove to the other Jos A Bank store located in the big mall about 15 minutes away. There I was greeted courteously and my return promptly processed. Within 5 minutes, I had a credit of $106.33 on my credit card. What's up.
This wasn't the end of it though, see my next post on how I dealt with the assistant manager, at the corporate level. Shit rolls downhill.